Contact Us

Everyone at SCU has the same job; to look after you and bring you the best result that we can.

We’ll try our hardest to make everything open, honest and simple. Any paperwork will be taken care of as quickly as possible. And we are available to help you whenever you need us to.

Contact us
Enquire now	Use our online enquiry form
Email us	This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone us	13 61 91 (8am to 7pm Mon-Fri and 8.30am to 11.30am on Saturday)
Phone us internationally	+61 2 9678 2111
Fax us	(02) 9678 2181
Registered office	19 Second Avenue Blacktown NSW 2148
Write to us	PO Box 444 Blacktown NSW 2148
Visit us	Call into one of our convenient branches
Report lost or stolen cards hotline	1800 224 004 (Toll free National) + 61 2 9959 7686 (International) or call the VISA International Hotline specific to the country you are in.
Connect with us	Twitter Facebook

Feedback

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.

Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service

Make a Complaint

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.

1. Making a Complaint

The Credit Union has developed an internal process so that any concerns you may have about your Credit Union are addressed promptly and also come to the attention of management.

In most instances your concerns or complaints can be settled to your satisfaction by simply making us aware of them. Details of how to contact us are below. If the staff member is unable to handle the matter thay will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further by completing our online enquiry form, by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by calling us on 13 61 91.

Alternatively, you can address your complaint to:

Dispute Resolution Manager
SCU
PO Box 444
Blacktown NSW 2148

3. Dispute Notification

We will enter the dispute in our internal register and acknowledge receipt of your complaint to you within five (5) days.

4. Dispute Investigation

Your complaint will then be fully investigated and a decision made on the matter.

5. How You Will be Informed of the Outcome

In the majority of cases you will be advised of the outcome in writing within fourteen (14) days. Should there be exceptional circumstances causing a delay we will advise you.

6. Financial Ombudsman Service (FOS)

If however, in spite of our best efforts, you are still not satisfied, you have access to the FOS. The FOS provides an external and impartial procedure for resolving disputes between credit unions and their members. The Service is free of charge to members.

You can contact the FOS on 1300 780 808 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We welcome the opportunity to discuss your concerns with you.