Contact Us Everyone at SCU has the same job; to look after you and bring you the best result that we can. We’ll try our hardest to make everything open, honest and simple. Any paperwork will be taken care of as quickly as possible. And we are available to help you whenever you need us to.
Contact Us
| Contact us | ||
|---|---|---|
| Use our online enquiry form | ||
| Email us | This e-mail address is being protected from spam bots, you need JavaScript enabled to view it | |
| Phone us | 13 61 91 (8am to 7pm Mon-Fri and 8.30am to 11.30am on Saturday) | |
| Calling from overseas + 61 2 9678 2111 | ||
| Fax us | (02) 9678 2181 | |
| Registered office | 19 Second Avenue, Blacktown NSW 2148 | |
| Write to us | PO Box 444, Blacktown NSW 2148 | |
| Visit us | Call into one of our convenient branches below | |
| Report lost or stolen cards hotline | 1800 224 004 (Toll free National) + 61 2 9959 7686 (International) or call the VISA International Hotline specific to the country you are in. |
|
Our Branches
To find one of our more generous banking branches simply
- use our interactive Google Map
- look through our branch listing beneath
Interactive Google Map
Branch List
| Branch | Address | Opening Hours |
|---|---|---|
| Baulkham Hills | From 16th June within Encompass Credit Union, Shop 65, Stockland Mall, Olive Street, Baulkham Hills, NSW 2153 | Mon - Fri: 9.00am - 4.30pm Ph: 13 61 91 |
| Blacktown (ATM only) |
19 Second Avenue, Blacktown, NSW 2148 |
Open 7 days a week |
| Bondi Junction | 35 Spring Street, Bondi Junction, NSW 2022 | Mon - Fri: 9:00am - 4:30pm Sat: 9:00am - 11.30am Ph: 13 61 91 |
| Campbelltown |
Shop U012, Macarthur Square, |
Mon - Fri: 9.00am - 4.30pm Sat: 9.00am - 11.30am Ph: 13 61 91 |
| Fairfield |
Shop G50, Neeta City Shopping Centre, Smart Street, Fairfield, NSW 2165 |
Mon - Fri: 9.00am - 4.30pm Sat: 9.00am - 11.30am Ph: 13 61 91 |
| Greenacre |
138 Waterloo Road, Greenacre, NSW 2190 |
Mon - Fri: 9.00am - 4.30pm Ph: 13 61 91 |
| Katoomba |
63 Pioneer Place, Katoomba, NSW 2780 |
Mon - Fri: 9.00am - 4.30pm Ph: 13 61 91 |
| Leichhardt |
7-15 Wetherill Street, Leichhardt, NSW 2040 | Mon - Fri: 9:00am - 3.30pm Sat: 9:00am - 11.30am Ph: 13 61 91 |
| Lidcombe | 27-29 Church Street, Lidcombe, NSW 2141 |
Mon - Fri: 9.00am - 4.30pm |
| Marrickville |
296 Marrickville Road, Marrickville, NSW 2204 | Mon - Fri: 9:00am - 4:30pm Sat: 9:00am - 11.30am Ph: 13 61 91 |
| Mascot |
1197 Botany Road, Mascot, NSW 2020 | Mon - Fri: 9:00am - 4:30pm Sat: 9:00am - 11.30am Ph: 13 61 91 |
| Moorooka | 168 Beaudesert Road, Moorooka, QLD 4105 |
Mon - Fri: 9.00am - 4.00pm |
| Parkes |
189 Clarinda Street, Parkes NSW 2870 | Mon - Fri: 9:00am - 4.30pm Ph: 02 6862 3033 |
| Parramatta |
207 Church Street, Parramatta, NSW 2150 | Mon - Fri: 9.00am - 4.30pm Ph: 13 61 91 |
| Penrith |
23 Riley Street, (Between Henry & High Streets) |
Mon - Fri: 9.00am - 4.30pm Sat: 9.00am - 11.30am Ph: 13 61 91 |
| Rockdale |
Shop 5 Rockdale Plaza, Rockdale, NSW 2216 |
Mon - Fri: 9:00am - 4:30pm Sat: 9:00am - 11.30am Ph: 13 61 91 |
| Springwood |
268 Macquarie Road, Springwood, NSW 2777 |
Mon - Fri: 9:00am - 4.30pm Sat: 9:00am - 11.30am Ph: 13 61 91 |
| St. George |
St.George Hospital Cafeteria, Belgrave Street, Kogarah, NSW 2217 |
Mon - Fri: 10:00am - 2:00pm Ph: 13 61 91 |
| Sutherland | 20 Eton Street, Sutherland, NSW 2232 | Mon - Fri: 9:00am - 4:30pm Ph: 13 61 91 |
| Sydney City |
210 Clarence Street, Sydney, NSW 2000 |
Mon - Fri: 9:00am - 4:30pm |
| Windsor |
Shop 7-8, 251 George Street, Windsor, NSW 2750 |
Mon - Fri: 9.00am - 4.30pm Sat: 9.00am - 11.30am Ph: 13 61 91 |
| Administration | Address | Opening Hours |
|---|---|---|
| Sydney | 210 Clarence Street, Sydney, NSW 2000 |
Mon - Fri: 9:00am - 4:30pm |
| Blacktown |
19 Second Avenue, Blacktown, NSW 2148 |
Mon - Fri: 9:00am - 5:00pm Ph: 13 61 91 |
Feedback
Send us a Compliment
Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.
Use our online general enquiry form to provide us with your feedback on the service received. We welcome your comments.
Suggestions for Improvement
We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.
Use our online general enquiry form to provide us with your suggestions. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service
Make a Complaint
Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.
1. Making a Complaint
The Credit Union has developed an internal process so that any concerns you may have about your Credit Union are addressed promptly and also come to the attention of management.
In most instances your concerns or complaints can be settled to your satisfaction by simply making us aware of them. Details of how to contact us are below. If the staff member is unable to handle the matter thay will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.
2. How To Use Our Dispute Resolution Procedure
If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further by completing our online enquiry form, by emailing This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or by calling us on 13 61 91.
Alternatively, you can address your complaint to:
Dispute Resolution Manager
SCU
PO Box 444
Blacktown NSW 2148
3. Dispute Notification
We will enter the dispute in our internal register and acknowledge receipt of your complaint to you within five (5) days.
4. Dispute Investigation
Your complaint will then be fully investigated and a decision made on the matter.
5. How You Will be Informed of the Outcome
In the majority of cases you will be advised of the outcome in writing within fourteen (14) days. Should there be exceptional circumstances causing a delay we will advise you.
6. Financial Ombudsman Service (FOS)
If however, in spite of our best efforts, you are still not satisfied, you have access to the FOS. The FOS provides an external and impartial procedure for resolving disputes between credit unions and their members. The Service is free of charge to members.
You can contact the FOS on 1300 780 808 or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
We welcome the opportunity to discuss your concerns with you.